Refund policy

We are unable to accept returns or exchanges for change of mind on any perishable food items once they have left our premises.

All orders are packed with care and appropriate insulated protective packaging. We may delay dispatch during warmer months to protect your order. However, due to unforeseen events outside of our control (extreme weather changes or courier delays) your order may be impacted during transit. If your chocolate has been affected by the weather, temporarily place it in the refrigerator, and in most cases it will be safe to consume.

We may cancel an order if we can't confidently get your goods delivered in a safe and timely manner. You can choose between a refund or store credit, refunds will be processed within 2-3 days of confirming your selection.

By placing an order, you agree to following the recommended storage and shelf life instructions. Any orders that are not stored correctly or not collected upon delivery in a timely manner, will not be eligible for refund.

If your order arrives damaged or there's an issue with your product please email contact@yehnotbad.au within 24 hours of delivery and provide as many photos as possible